Shipping policy
Free standard delivery is available on UK mainland orders of £10 or more, including orders of exactly £10.
UK mainland delivery
All our UK mainland Royal Mail services are tracked. Delivery times below are counted from dispatch.
Orders below £10
- Royal Mail 48 tracked - up to 3 working days: £3.
- Royal Mail 24 tracked - up to 2 working days: £4.
Orders from £10 to £69.99
- Royal Mail 48 tracked - up to 3 working days: free.
- Royal Mail 24 tracked - up to 2 working days: £2.
Orders of £70 or more
- Royal Mail 24 tracked and signed - up to 2 working days: free.
Northern Ireland
Northern Ireland - Royal Mail 24 tracked - up to 5 working days: £4, regardless of order value. The mainland free-delivery offer does not apply.
Dispatch and delivery times
Order before 2pm UK time Monday to Friday for same-day dispatch. Orders placed after 2pm, at weekends or on UK bank holidays are dispatched on the next working day.
Delivery timeframes are delivery aims rather than guaranteed arrival dates. Royal Mail 24 often arrives the next working day. Working days exclude weekends and UK bank holidays. Remote locations, including the Scottish Highlands, may take longer.
We currently deliver to England, Scotland, Wales and Northern Ireland. We may select an alternative courier during disruption or peak periods to help deliver your parcel efficiently.
Delivery preferences and help
You can manage delivery preferences, including neighbour and safe-place options, in the Royal Mail app.
If your parcel is late, damaged or marked as delivered but you cannot find it, contact us as soon as possible. We will help check what has happened and raise the enquiry with the courier where needed.